This Payment and Refund Policy ("Policy") explains how local tour guides ("Guides", "you") pay for membership of the Atguides platform ("Platform", "Atguides", "we", "us"), operated by ACUBE Tour Guides, and when a payment can be refunded. By paying for a membership you agree to this Policy, together with our Terms of Use.
1.What You Pay For
Atguides charges no commission on your tours. Instead, Guides pay a flat annual membership that keeps an approved Guide profile live on the Platform. The membership includes:
- A public Guide profile that travellers can find and view.
- Publishing and managing your tour listings.
- Receiving enquiries directly from travellers.
- Your Guide dashboard, including profile views, reviews and billing.
Atguides is a listing platform. Tours are arranged and paid for directly between you and the traveller; we do not take, hold or refund any money for tours, and this Policy covers only your Atguides membership payments.
2.Free Trial
- Newly approved Guides receive a 180-day (6-month) free trial with full membership features.
- No card or payment details are needed for the trial, and nothing is charged during or at the end of it.
- To stay visible after the trial, you pay for an annual membership from your Billing page. The trial is there so you can judge the Platform before you pay anything.
3.Price, Taxes and Currency
- The current price is shown on our Pricing page and on your Billing page before you pay. The amount shown at checkout is the amount charged.
- Billing address in India: you pay in Indian Rupees (INR), 18% GST is added, and you receive a GST tax invoice.
- Billing address outside India: you pay in US Dollars (USD) by card, no Indian GST is charged, and you receive an export invoice in USD. If your card is in another currency, your bank or card issuer converts the amount and may charge its own conversion or foreign-transaction fees. These are set by your bank and are not charged or refundable by Atguides.
- The currency and price follow the billing country in your billing details at the time you pay.
- Your invoice is emailed to you after payment and can be downloaded from your Billing page at any time.
4.Renewal (No Automatic Charges)
- We never charge you automatically. Each membership year is paid by you, from your Billing page, when you choose to renew. We do not store your card for future charges and do not set up automatic debits.
- We email you a reminder 15, 7 and 1 days before your membership ends.
- Renewing early never loses days: a new 12-month year is added to the end of your current one.
- Grace period: if your membership ends without renewal, you have 7 days to renew while your profile stays visible. We remind you again during this period.
- After the grace period, your profile and tours are hidden from travellers until you renew. Your account, profile and tours are kept, and renewing makes them visible again.
- To stop your membership, simply do not renew. There is nothing to cancel and you will not be charged again.
5.Payment and Service Delivery
- Payments are processed securely by our payment partner, Razorpay, by card, UPI, net banking or other methods shown at checkout. Atguides never sees or stores your full card details.
- The membership is a digital service. It is activated immediately once your payment is confirmed, normally within a few minutes, and you receive a confirmation and invoice by email.
- If your payment succeeded but your membership has not been activated within 24 hours, contact us with your payment ID and we will activate it or refund the payment.
6.Membership Payments Are Non-Refundable
Because the membership is activated as soon as you pay, and you can use the full 180-day free trial before paying anything, membership payments are non-refundable, in full or pro-rata, except in the cases listed in Section 7. In particular, we do not refund a payment because:
- You stop using the Platform, or decide you no longer want the membership, before the year ends.
- You receive fewer enquiries or bookings than you expected. We do not guarantee any number of views, enquiries or bookings.
- You cannot work as a guide for personal reasons, relocation, illness or other events outside our control.
- Your profile is suspended or removed for breaking our Terms of Use, for example fraud, false information, serious traveller complaints or safety violations.
- You renewed early. Early renewal adds a full year to your membership; nothing is lost.
7.When We Do Refund
We will refund a membership payment in full when:
- Duplicate payment: you were charged more than once for the same membership year.
- Wrong amount: you were charged more than the amount shown to you at checkout; we refund the difference.
- Not activated: money was taken but your membership was not activated, and we cannot activate it within 24 hours of you contacting us.
- Platform discontinued: Atguides permanently stops offering the Platform during your paid year; we refund the unused full months.
Failed payments: if a payment fails but money was debited from your account, it is normally reversed automatically by your bank or by Razorpay within 5–7 working days. If it is not, contact us and we will help trace it.
How to request a refund
- Email support@atguides.com within 30 days of the payment, with your registered email address and the payment ID or invoice number.
- We reply within 3 working days.
- Approved refunds are made to the original payment method within 5–7 working days of approval. Your bank may take a few more days to show it.
- If a membership payment is refunded, the membership year it paid for ends.
8.Disputes and Chargebacks
If you think a charge is wrong, please contact us first; most problems are resolved quickly. If a chargeback is raised for a valid payment, we may share the payment records with the payment partner and your bank, and your profile may be hidden until the dispute is resolved.
9.Price Changes
We may change the membership price. A new price never affects a year you have already paid for; it applies only to payments made after the change. We will tell you by email at least 30 days before a new price affects your next renewal, so you can decide whether to renew.
10.Changes to This Policy
We may update this Policy. The effective date at the top shows the current version, and important changes will be emailed to Guides. A payment is governed by the version in force on the day it was made.
11.Contact
For questions about payments, invoices, renewals or refunds:
Email: support@atguides.com
Contact page: Contact us
ACUBE Tour Guides, Plot 19 A, Chord Line-Station Road, Near Over Bridge, Daund, Tal-Daund, Dist. Pune, Maharashtra – 413801, India